YOU TAKE CARE OF YOUR CUSTOMER. WE TAKE CARE OF YOUR AFTER-SALES.
PrimeLine works as the operational extension of your after-sales service, supporting repair shops, body shops, dealerships, fleets and automotive businesses. Your company keeps the customer relationship. PrimeLine takes care of the vehicle.
An extended vehicle warranty or vehicle service contract may help cover eligible mechanical and electrical repairs after the manufacturer’s original warranty expires, or according to the terms of your plan. Covered components, deductibles, limits and exclusions vary by contract.
01 / CLAIM
Claim initiation
We help initiate the claim and coordinate the required information with your warranty administrator.
02 / DIAGNOSIS
Vehicle diagnosis
Our team evaluates the issue and documents the findings needed for the coverage review.
03 / PARTS
Parts sourcing
We identify and source suitable replacement parts according to the repair requirements and plan authorization.
04 / REPAIR
Authorized repairs
Once the work is authorized, we perform the approved repairs and verify the vehicle before delivery.
Coverage is subject to the contract, eligibility, claim approval and applicable deductibles. Diagnosis and repairs not covered by the plan may involve additional costs.
